Multimedia Solutions, Inc. remote system support provides a reliable and secure solution for support and training assistance.

Product Overview

Multimedia Solutions, Inc. Remote System Support is a customer service that utilizes Go To Assist a fast web-based connection to the customer's PC to provide fast, easy and secure remote support. MSI remote operators with customers and or IT permission can access the customer's computers, to diagnose, assist with and resolve issues using the secure Go To Assist application. The remote service can be accessed by MSI sending the customer a link from the web.

Customer Benefits

Remote support provides much faster support for diagnosing problems and rectifying the situation right away. MSI Remote System Support Service allows our MSI certified technicians and trainers to rapidly diagnose and resolve problems in the classroom computers and network. MSI remote service provides immediate assistance when required.

Multimedia Solutions, Inc. fast direct remote support

Remote System Support is provided via GO TO ASSIST with an online connection that allows MSI to remotely view, control and collaborates with the customer's desktop or any student PC’s for any incident diagnosis and providing a solution. With this ability to remotely access customers' desktops, MSI can resolve many issues even faster and provide end users with no down time, and including user training support in the lab.

Multimedia Solutions, Inc. recognizes that network and system security is essential during all remote sessions.

All control and collaboration during the remote support takes place in full view of the customer, who remains in control of the screen sharing session throughout. Any secure or sensitive information is protected and all remote connections may only be activated at the request of the customer. Our certified support technicians are ready to assist you with any issues you may have. Should you have any questions please contact MSI by telephone at 1-888-989-1285 for the Florida office or 1-877-673-4039 for the Georgia office or 1-888-282-7693 for the Texas office and 1-888-402-7170 for our Colorado office. Or please email MSI at support@multimedia-fl.com.